How we work
The process behind every engagement
Every engagement follows the same structure, whatever stage your business is at: discovery, a written scope, agreed deliverables, delivery, daily access and support, and a clean handover.
Start to finish
Six steps, every engagement
Discovery Call
We start with a conversation, not a pitch. A short, free call to understand your business, what stage you're at, and what you actually need help with.
Scoping and a Written Plan
From that conversation, we put together a written scope and plan: what's included, what it costs, and what happens first. No work begins on the strength of a conversation alone.
Agreeing the Deliverables
You review the plan and confirm the deliverables. This is where scope, price and timing are locked in, before anything is delivered.
Delivery
We get to work across the agreed product lines, with plain-English updates as we go. Where a lawyer, accountant or registered practitioner needs to be involved, we coordinate directly with them.
Daily Access and Check-ins
Slack, Bonsai and scheduling access mean you're never waiting on an email to find out what's happening. Check-ins happen as often as the work needs.
Handover
When the agreed scope is delivered, we hand over cleanly: documents, access and a clear picture of what's next, whether that's a new scope of work or nothing further for now.